Services Privacy and Complaints Policy
Medra Aesthetics Limited
Privacy Policy
Medra Aesthetics Limited is committed to protecting your privacy and handling your personal data responsibly and in accordance with UK GDPR and the Data Protection Act 2018.
What Information We Collect
We may collect:
• Name, address, contact details
• Date of birth and ID verification
• Medical history and treatment records
• Photographs (for clinical records)
• Payment information
Why We Collect It
We collect your data to:
• Provide safe and appropriate treatment
• Maintain accurate medical records
• Communicate with you about appointments
• Meet legal and regulatory obligations
How We Store Your Data
• Records are stored securely (digital and/or paper).
• Access is restricted to authorised personnel only.
• Medical records are retained in line with UK healthcare record guidelines.
Photography
Clinical photographs are taken for medical documentation.
Marketing use of images requires separate written consent.
Your Rights
You have the right to:
• Access your data
• Request corrections
• Withdraw marketing consent
• Request deletion where legally permitted
Requests should be made in writing to:
suzanne@medrapractice.com
Medra Aesthetics Limited
Complaints Policy
We are committed to providing safe, professional, and high-quality care.
If you are unhappy with any aspect of your treatment:
1. Contact us in writing within 14 days of the issue.
2. We will acknowledge your complaint within 5 working days.
3. A full review will be conducted.
4. You will receive a written response outlining the outcome.
Where appropriate, corrective treatment or resolution options will be discussed.
We aim to resolve all complaints fairly, promptly, and respectfully.
Contact:
Llanmorlais, Gower, SA4 3TF